I want to make it clear that he was always nice, h
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elp- and respectful throughout the whole process and I was always thankful for what he did in the DM's. No doubt, it's my mistake for not opening up a ticket right away or after him not responding anymore but I thought he's okay with me dm'ing him ever since I've purchased that service and needed support with it. After he pinged me in regards to that service, I've now opened up a support ticket and apologized in the hopes of clearing this up.
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